Client Satisfaction

Organizations need to know if their clients are satisfied with the level of service being provided and, more importantly, how to better meet client needs. Gomez Research provides client satisfaction surveys specifically tailored for public and nonprofit clients.

Our client satisfaction surveys enable clients to:

  • Track client satisfaction over time
  • Identify which service elements are most important to clients
  • Identify what drives satisfaction ratings
  • Identify needed improvements
  • Identify gaps in service, staffing, hours, and/or facilities
  • Provide rationales for funding requests to expand or improve services